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餐旅專業英語 ─ 旅館篇

9D212 餐旅專業英語 ─ 旅館篇(附MP3朗讀CD)

Hotel English

鄒靜珊、王康柏、李恆恬 著

ISBN 978-986-6860-88-1
2010.10 | 初版 | 華都 | 平裝 | 16開 | 彩色 | 271頁

NT$ 450

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內容介紹
目錄大綱

‧由旅館從業人員接待的角度出發、符合本地國情及修課學生需求,且由本國籍人士來主導撰寫。精美全彩印刷,並輔以插圖。

‧本書共分十三章,內容分別為緒論、住客訂房、住客接待、公共設施、健身中心、餐飲服務、房務、諮詢提供(1)、諮詢提供(2)、商務中心、處理抱怨、安全議題、住客退房等,主要根據旅館從業人員在實際工作場合可能發生的情境,編寫情境式的對話,並強調主動服務的重要。

‧每章節的呈現首先為字彙與片語,課文主體則以情境式對話為主,並在對話末增加文法解析及常用口語表達,再輔以專欄說明旅館從業相關的狀況或慣例,以及實用的課後練習。另每章節末提供文化小語,讓讀者有跨文化知識的比較及涉獵。

‧附錄部分同時收集了常用旅遊字彙,以及台灣主要景點與旅館的名稱,使讀者對旅館業有更進一步的認識。

‧附MP3朗讀CD,幫助讀者增進聽力與發音的正確性。

Chapter 1 Introduction
 Section 1: Hotel Classifications
 Section 2: Career in a Hotel

Chapter 2 Taking Room Reservations
 Section 1: Reservation by Telephone/Fax
 Section 2: Up-Selling
 Section 3: Confirmation/Cancellation

Chapter 3 Guest Arrivals
 Section 1: Reception
 Section 2: Bell Service
 Section 3: PBX (Public Broadcast Exchange)

Chapter 4 Hotel Facilities
 Section 1: The Gift Shop
 Section 2: The Beauty Salon
 Section 3: The Boutique

Chapter 5 Fitness Center
 Section 1: Gym and Recreation Facilities
 Section 2: Swimming Pool
 Section 3: Sauna/Spa 

Chapter 6 Food & Beverage Services
 Section 1: At the Restaurant
 Section 2: At the Buffet
 Section 3: At the Lounge Bar 
 Section 4: Room Service 

Chapter 7 Housekeeping
 Section 1: Room Fixtures, Supplies, and Amenities
 Section 2: Cleaning Rooms
 Section 3: Checking Out Items 
 Section 4: The Laundry Services 

Chapter 8 Providing Information (I)
 Section 1: City Tour and Information
 Section 2: Shopping

Chapter 9 Providing Information (II)
 Section 1: Giving Directions
 Section 2: Promoting Points of Interests
 Section 3: Arranging Rides 

Chapter 10 Business Center
 Section 1: Conference Room
 Section 2: Business Service
 Section 3: Internet and Conference Call 
 Section 4: Showroom 

Chapter 11 Complaints
 Section 1: Out of Order
 Section 2: Laundry and Cleaning
 Section 3: Room Changes 

Chapter 12 Dealing with Security Issues
 Section 1: Trespass
 Section 2: Emergencies

Chapter 13 Guest Departures
 Section 1: Settling Guest Accounts
 Section 2: Arranging Payments
 Section 3: Follow-Up Services 

Appendices
 Appendix Ⅰ:觀光旅遊字彙 
 Appendix Ⅱ:台灣旅遊景點 
 Appendix Ⅲ:台灣各地旅館簡介 

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